Application Analysis
Impact 360 Application Analysis captures desktop activities and application usage, helping managers assess employee workflow patterns, isolate processes that may require re-engineering, and reinforce policies for company IT use.
In branch and remote offices, service representatives often rely heavily on a variety of systems and applications to do their jobs each day. But are they using these tools effectively and appropriately? Or are they struggling with them at the expense of delivering high-quality service?
Impact 360 Application Analysis captures desktop activities and application usage, helping to surface employee workflow patterns, variances to activity time standards and procedures, and the root cause of inefficient internal processes that may impact customer service. This innovative solution is available as a standard feature in Impact 360 for Retail Financial Services or as optional, add-on functionality for our Impact 360 Workforce Optimization solution for branch and remote offices.
By providing an analytical view of desktop workflow in a graphical, timeline format, Impact 360 Application Analysis delivers immediate benefits to branch managers. It accurately measures and compares real-time desktop activity against scheduled activity, helping managers assess employee workflow patterns and productivity, isolate processes or applications that may require re-engineering, and reinforce policies for company IT use. In addition to improving workflow and productivity, Impact 360 Application Analysis can help reduce non-work activities, such as games, Web surfing, and personal emails, that can have a dramatic impact on service levels, productivity, and other performance measures.
