By combining information from a variety of systems and functional areas, Impact 360 can provide branch and remote offices with unique insight into their performance and productivity.

Manage Productivity and Performance in Branch and Remote Offices

Bank branch offices are always trying to balance productivity with revenue generation, service quality, customer satisfaction, cost containment, and staff retention. With Impact 360 for Retail Financial Services, they have the tools to achieve these goals.

Impact 360 for Retail Financial Services
Verint Witness Actionable Solutions provides a range of offerings to help bank branch and remote offices manage productivity and performance. Delivered by our Enterprise Solutions Group, who focus extensively on retail financial services and back-office performance optimization, these solutions include Impact 360 for Retail Financial Services and a managed services solution designed expressly to help provide smaller community banks with the benefits of workforce management.

Impact 360 for Retain Financial Services combines information from different systems and areas within your branch, store, or remote office network, presenting it in clear, concise scorecards that enable you to drill down quickly from “what” to “why,” for faster, enhanced decision-making. Unlike manual processes and spreadsheets, Impact 360 provides real-time performance data to help you tackle tough problems that bank branch offices often face, such as:

Forecasting and scheduling staff to meet sporadic customer demand
Monitoring, measuring, and evaluating individual employee performance
Using application analysis to determine whether applications are designed, deployed, and used efficiently
Providing targeted training via eLearning to enhance employee skills
Consolidating performance data into actionable information
Reporting results consistently at the local, regional, and enterprise level

With Impact 360 for Retain Financial Services, bank branch and remote offices can move away from labor-intensive, manual processes to gain a practical, automated way of managing productivity and performance consistently over time.

Offerings

Manage Productivity and Performance in Branch and Remote Offices

Bank branch offices are always trying to balance productivity with revenue generation, service quality, customer satisfaction, cost containment, and staff retention. With Impact 360 for Retail Financial Services, they have the tools to achieve these goals.